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"The PI-21 team offered a hands on tactical approach to process improvement
that helped us translate the best practices into our environment in a way that
allowed us to retain our culture. This helped our folks move from the idea that
they were doing "this" (implementing the processes defined by the firm) "for CMMI"
to "This is the way WE do things". I also truly appreciated the PI-21 approach to
working with me as a Quality Manager. I had not been through a Readiness Review or a
SCAMPI before and having the instructions spelled out along with clear roles and
responsibilities made my path much smoother. All CMMI Consultants should be "model citizens"
in the way THEY provide services to clients like us!"
− Deborah Ward, Quality Manager
"We hired PI-21 in 2002 to train our organization in CMMI and help us implement
our process improvement program. We evaluated several companies at the time and selected
PI-21 because of their flexible approach, cost effectiveness and ease of doing business with
them. We have hired PI-21, and Barbara Hilden as a lead appraiser, on 5 occasions for SCAMPI
appraisals over that time period. PI-21 has a very practical approach to implementing the
model and helped us tailor it for our environment. We have many different types of projects
and wanted to apply the model to all project work, not just software development.
In the early days, Barb guided us as we established our process infrastructure,
developed our processes and stood up our process audit program. She works with companies of
all sizes and offers very realistic guidance on the best way to bring CMMI into a company to
get the most benefit without overburdening the organization."
− Marguerite Shapalis, Quality Manager
"The relationship with PI-21, based on mutual respect and trust, was
instrumental in taking a focused approach towards improving PSI as an organization
while accomplishing CMMI Level 3 certification. Their willingness to work with all
businesses, regardless of their size, understanding their strengths and weaknesses,
and recommending a program that is suitable for a particular organization offers a major
advantage to their customers."
– Nazim Dhanani, President, PSI INTERNATIONAL, Inc.